Residents call us. Your staff gets their day back.

Direct resident support

The number on the move-in sheet and in the resident portal reaches ResidentFi, not the leasing office. Our support team resolves password resets, device problems, and speed questions on the first contact in most cases and dispatches a technician when hardware needs attention. Residents can also open a request by text or through the portal.

Proactive monitoring

Every access point, switch, and circuit at every property reports to our network operations center. We see a failed device, a saturated link, or a carrier outage as it happens, open the ticket ourselves, and coordinate with the carrier or dispatch a technician before the first resident notices.

Reporting you can use

Owners and managers receive uptime, usage, and ticket reports by property and by portfolio, with a management portal for move-ins, move-outs, and support history. The reports answer the questions asset managers ask and document the amenity you are delivering.

A single accountable team

Because ResidentFi designs, installs, monitors, and supports the network, there is no handoff between a construction vendor, a carrier, and a help desk. The team that answers the phone can see the network and change it.